Other

MassMutual LTC Internal Wholesale support (product info, quotes, etc.)

Chelsea Brogi
Disability Income & LTC Internal Wholesaler
MassMutual Financial Group
11001 North Black Canyon Highway, MIP PH40
Phoenix, AZ 85029

Email: CBrogi@massmutual.com
Phone: 602-533-3441
Toll Free: 1-800-767-1000 ext. 33441

MassMutual contact info for mailing applications, application status, inforce policy questions, and claims:

888-505-8952 (follow prompts)
status@ltcmassmutual.com
Monday – Friday 7am to 5pm Pacific Time

Regular Mail:
MassMutual – LTC Office
PO Box 4243
Woodland Hills, CA 91365-4243

Next Day Mail:
MassMutual – LTC Office
21600 Oxnard St, Suite 1500
Woodland Hills, CA 91367

Ash Brokerage LTC Internal Sales support (product info, quotes, etc.):

Matt Stieglitz
LTC Marketing Consultant
Ash Brokerage Corporation
888 S Harrison St, Suite 900
Fort Wayne, IN 46802

Email: matt.stieglitz@ashbrokerage.com
Direct: 260-469-6856
Toll-free: 800-589-3000 x6856

Ash Brokerage contact info for mailing applications, application status, and inforce policy questions:

800-589-3000 (usually answered by operator)
Emails vary by department/contact
Monday – Friday 7am - 6pm Eastern Time

Regular and Next Day Mail:
888 S Harrison St, Suite 900
Fort Wayne, IN 46802

CNA Cancellation Form

If you are working with an employee who is replacing their CNA policy, customize this form (or email it to them to customize) and have them sign/date and fax to CNA. We recommend they only do this after they have been approved by a new carrier.

Partnership Reciprocity Map

https://nyspltc.health.ny.gov/reciprocitymap.htm

Cost of Care Map

https://www.genworth.com/about-us/industry-expertise/cost-of-care.html

2017 LTCi Surveys

Here is a two part survey conducted by Milliman and published in Broker World magazine. It analyzes the marketplace, reports sales distributions, and details available products.

Ordering MassMutual materials (buyer’s guides, PHI flyer)

Log into FieldNet, click on Marketing, click on Market My Practice, in the left margin, click on Ordering: Stationery…, click on WarehouseXpress, click on Launch WarehouseXpress. Enter literature number in search box at top. You can also ask Kristen Parent (kparent@financialguide.com) to order for you. Provide quantity, literature #, description, and shipping address.

MassMutual Tax Guide

Click here for a PDF of MassMutual’s 2017 tax primer.

Supplies to have on hand